Lagos, Nigeria; 22nd May, 2023:
Nigeria’s foremost utility company, Ikeja Electric has taken customer experience to another level with the introduction of Singleview 2.0 web application. This latest version is an enhanced customer self-service package with consolidated account management features purposely designed and built for Ikeja Electric’s customers, including prepaid, postpaid, maximum demand, non-maximum demand, and bilateral customers.
Head, Business Innovation and Transformation, Paul Ehiagbonare said it became imperative to upgrade the Singleview platform in line with the company’s customer-first, technology-now mantra as this upgrade enables adequate support of wider range of customers while empowering them with features, functionalities, and possibilities for excellent customer experience.
“As a forward-thinking, innovative and customer-centric organization, the Singleview 2.0 enables customers to have all necessary information at the tips of their fingers including how they can resolve issues and make enquiries without necessarily visiting or calling Ikeja Electric’s offices,” He said.
Paul explained further that Singleview 2.0 platform serves as a major digital touch point which enables both prepaid, postpaid, and bilateral customers to set up a new electricity connection, order for meters, manage their accounts and services online. Noting that the platform also allows customers to view and download their utility bills, purchase electricity units/tokens, view energy usage and balance, view vending history, electricity availability in customer’s area, manage multiple meters, manage access delegation, view loyalty reward status as well as tariff classes and rates. The platform also becomes the access point to Ikeja Electric’s loyalty program expected to kick off soon.
Ikeja Electric’s Acting Head of Corporate Communications, Kingsley Okotie encouraged both existing and intending customers of Nigeria’s foremost utility company to sign-up on the user-friendly application stating that in addition to the functions earlier enumerated, Singleview 2.0 provides a 360-degree view of payment history and information irrespective of the point of payment while enabling customers to lodge service enquiries, requests or complaints for prompt response by the Business Unit/ Undertaking Office in charge of such locations.
The Company’s spokesman noted that the upgrade to Singleview 2.0 further reinforces Ikeja Electric’s commitment and relentless efforts as Nigeria’s best-performing Disco, to continuously improve on its technological innovations that will assure delivery of quality services and provide access to seamless interactions with our esteemed customers.
An account can be set up in just two minutes with an email, phone number and a valid means of government-approved identity such as NIN, Driver’s license, international passport, Permanent Voters Card etc. Customers are encouraged to make the best use of this service by logging unto https://singleview.ikejaelectric.com. For more information about Ikeja Electric, kindly visit our website www.ikejaelectric.com
Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electric Plc, Nigeria’s largest power distribution company powers lives and businesses with innovation and a relentless drive for excellence. Ikeja Electric has over 1,000,000 customers, who the company is committed to serving with a New Spirit, New Drive, and New Energy. This resolve continues to elicit a passion for service excellence and new thinking on empowering lives and businesses across the IE network.
Unfortunately the story has been one of unclear instructions..failing networks and poor platform performance
@bluePlug11on “X”share his/her experience
I have purchased units but not loaded . I am skeptical it will wipe out the over 4000 units I still have on the meter. What do you suggest?
@ASADETOBA on x wrote
I have cleared my browser cache and tried again as directed by
. It still not working. Even after I opened a new incognito window. Also tried a different laptop, different network, same thing. This was shared with
since the 19th Oct.
Dear Customer, You will receive three (3) sets of 20-digit tokens upon vending from November 1st, 2023. Input the first set of 20-digit tokens (KCT 1 and KCT 2). The last set of 20-digit tokens will load the purchased energy value into your meter.
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